At Natura Veritas Ltd, we are committed to delivering your orders promptly and safely, ensuring a smooth shopping experience from checkout to doorstep. This Shipping & Delivery policy outlines everything you need to know about how we handle your orders, shipping times, costs, and related important information.
Order Processing
Once your order is placed and payment is confirmed, our team begins processing it immediately. Orders are typically processed within 1-3 business days, excluding weekends and public holidays. During high-demand periods or sales, processing times may be extended slightly, but we will keep you informed of any delays.
Shipping Locations
We proudly operate fulfillment centers in both Malaysia and the United Kingdom, enabling us to ship efficiently to customers worldwide. Your order will be shipped from the location closest to you or where the products are available, to optimize delivery speed and costs.
Shipping Methods and Carriers
We work with reputable international and local carriers to provide reliable shipping options. Depending on your location, you may be offered standard, expedited, or express shipping at checkout. The available shipping methods and costs will be clearly displayed before you finalize your purchase.
Estimated Delivery Times
Delivery times vary based on your shipping address and the method chosen:
Standard Shipping: Typically 7-14 business days
Expedited Shipping: Typically 3-7 business days
Express Shipping: Typically 1-3 business days
Please note these are estimates and actual delivery times may vary due to factors beyond our control, such as customs processing, weather, or carrier delays.
International Shipping & Customs
For international orders, customs duties, taxes, and import fees may apply. These charges are the responsibility of the recipient and are not included in the product price or shipping cost. Customs processing times vary by country and may impact delivery times.
Shipping Costs
Shipping fees are calculated based on your location, the size and weight of your order, and the shipping method selected. All applicable shipping charges will be displayed at checkout before you complete your purchase.
Order Tracking
Once your order ships, you will receive a confirmation email containing your tracking number and carrier information. You can use this to monitor your package’s progress until it arrives at your doorstep.
Shipping Issues
If your package is lost, damaged, or delayed during transit, please contact our customer support team at info@natura-veritas.com or call +44 7429 913681. We will assist you in resolving the issue promptly, which may include replacement or refund options depending on the circumstances.
Multiple Shipments
If your order contains multiple items that are shipped separately, you will receive separate tracking information for each shipment. Delivery times may vary for different parts of your order.
Change of Shipping Address
To change your shipping address, please contact us as soon as possible. If your order has already been processed or shipped, we may not be able to alter the address. In such cases, the package may be returned to us and reshipping fees could apply.
Shipping Restrictions
We currently ship to most countries worldwide but reserve the right to restrict or refuse shipping to certain locations due to legal restrictions, safety concerns, or logistical issues.
Packaging
All orders are carefully packaged to protect your items during transit. We aim to use eco-friendly materials wherever possible to reduce environmental impact.
