Below you’ll find answers to the most common questions our customers ask. If you can’t find what you’re looking for, feel free to reach out through our contact page — we’re always happy to help.
We offer standard and express shipping options at checkout. Shipping times and carriers vary depending on your location. You’ll see the available methods and costs during the checkout process.
Simply browse our shop, add your favorite items to the cart, and proceed to checkout. Follow the steps to fill in your shipping and payment details, and you’re done! You’ll receive a confirmation email once your order is placed.
Orders are typically processed within 1–3 business days. Delivery time depends on your location and chosen shipping method:
Standard shipping: 5–10 business days
Express shipping: 2–5 business days
You’ll receive a tracking link once your order ships.
We ship our products from Malaysia and the United Kingdom, depending on product availability and your delivery location. This helps us ensure faster and more efficient shipping for our customers worldwide.
If your order hasn’t been processed yet, please contact us immediately with the correct billing details. Once the order is confirmed, billing information cannot be changed.
Please make sure:
You’re using the correct email and password
Caps Lock is off
You’ve verified your account via email
If you still can’t log in, try resetting your password or contact our support team for help.
